Customer Service & Counter Delivery Coordinator

K & M Tire; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k match 3% (after 1 year)

Paid Time-Off (PTO)

Paid Holidays (6)

Job summary

K&M Tire is seeking a dependable Customer Service Representative for our Richmond, VA location. This role serves as the first point of contact for walk-in customers and supports day-to-day counter operations, delivery coordination, and general office tasks.

You will greet customers, verify orders for pickup, and coordinate hotshot deliveries while maintaining a professional front office. Strong organizational skills and reliability are essential in a fast-paced environment.

Qualifications

• Previous customer service or office experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Basic computer skills and ability to learn internal systems.
• Reliable, punctual, and professional.
• Valid driver’s license.
• Experience in the tire, automotive, or distribution industry is a plus, but not required.

Responsibilities

• Greet and assist walk-in customers, ensuring a smooth and professional pickup experience
• Verify and process orders for customer pickup
• Maintain and coordinate the hotshot delivery program, ensuring timely dispatch and tracking of orders
• Answer phones and route calls as needed
• Handle general office duties including filing, data entry, and order documentation
• Coordinate with warehouse staff to ensure orders are pulled and ready for pickup or delivery
• Maintain a clean, organized, and professional counter/front office area
• Resolve customer concerns professionally and promptly

Skills

Customer service

Organization

Multitasking

Computer basics

Reliability

Driver's license

Tools

Internal systems

Job description

K&M Tire is seeking a dependable Customer Service Representative for our Richmond, VA location. This role serves as the first point of contact for walk-in customers and supports day-to-day counter operations, delivery coordination, and general office tasks.

You will greet customers, verify orders for pickup, and coordinate hotshot deliveries while maintaining a professional front office. Strong organizational skills and reliability are essential in a fast-paced environment.