CUSTOMER SERVICE COUNTER

Colonial Group; Lincoln (NE); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Lincoln, NE is seeking a Customer Service Counter Associate to help keep our store connected with information and support. You will greet customers, handle inquiries, and contribute to a positive shopping experience.

This on-site role offers varied shifts, competitive wages, merchandise discounts, comprehensive benefits, and opportunities to advance within the company as you grow professionally.

Responsibilities

• Greet customers warmly and provide friendly, helpful service
• Answer and transfer calls as needed, directing customers to the right area
• Assist customers with charge accounts, including opening accounts and processing payments
• Prepare, box, and wrap purchases and online orders for shipment
• Calculate and maintain cash handling and deposits
• Keep the department clean and organized
• Work on-site for day, evening, and weekend shifts

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.