Customer Service Coordinator- Union County Peri-Op clinic

Baptist Memorial Health Care

New Albany (MS)

On-site

USD 34,000 - 48,000

Full time

14 days+

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Job summary

Baptist Memorial Health Care seeks a Coordinator-Customer Service to support patient interactions with accurate billing, appointment processing, and daily reconciliations. The role requires knowledge of departmental and corporate policies, and the ability to advise patients on financial options while maintaining confidentiality.

The position emphasizes professional communication, compliance with clinic procedures, and teamwork to ensure smooth operations and high patient satisfaction.

Qualifications

One year's current experience with insurance billing and/or medical collection and medical terminology.
Typing 30 wpm and 10-key data entry.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.
Associates Degree or collegiate/medical trade completion preferred.

Responsibilities

Verifies insurance and communicates with carriers/regulatory agencies for reimbursement.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
Promotes customer satisfaction while maintaining a professional manner.
Follows corporate policies and procedures related to clinic operations.
Answers telephones and directs messages to maintain workflow.
Keeps files and records neat to protect confidentiality.
Coordinates resources to input accurate data and assist patient with financial counseling.
Carries out duties assigned by Clinic Manager and completes goals.

Skills

Customer service

Communication

Data entry

Medical terminology

Typing speed 30 wpm

10-key experience

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

Overview

Coordinator-Customer Service

Job Code: 20070

FLSA Status

Job Family: ADMIN SUPPORT

Job Description Title

Coordinator-Customer Service

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.

Specifications

Experience

Minimum Required: One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

Education

Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired: Collegiate or medical trade completion. Associates Degree

Training

Special Skills

Minimum Required: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired: Proficient with 10-key.

Licensure

Description: None

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: No

Work Environment

Functional Demands

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating

Sedentary

Activity Level Throughout Workday