Customer Service Coordinator - Travel Support

Enchanted Horizons Travel; Redmond (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training and mentorship

Flexible remote work options

Career growth opportunities

Job summary

A leading travel service provider is seeking a Customer Service Coordinator to enhance client experiences. The role involves assisting customers with travel-related inquiries, coordinating reservations, and maintaining clear communication during the planning process. Ideal candidates will possess strong communication skills, be self-motivated, and have a customer-focused mindset. This position offers opportunities for flexible remote work and career advancement within the travel industry.

Qualifications

• Excellent communication skills are essential for client interaction.
• Strong organizational abilities to manage travel details.
• Self-motivated and comfortable with remote work settings.

Responsibilities

• Communicate effectively with clients regarding travel inquiries.
• Provide detailed guidance on travel options and timelines.
• Ensure accuracy of all client information throughout the planning process.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture