Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Grand Forks (ND); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Career growth opportunities

Team-oriented culture

Team-oriented culture

Job summary

A travel support company in Grand Forks seeks a motivated Customer Service Coordinator to assist clients with travel inquiries and ensure clear communication throughout the planning process. The role offers opportunities for both part-time and full-time engagement, comprehensive training, and a positive work environment focused on customer satisfaction. Ideal candidates will have strong communication skills and a customer service background, alongside a passion for travel.

Qualifications

• Excellent written and verbal communication skills are essential.
• Must be self-motivated and comfortable working remotely.
• Having a customer service or administrative background is preferred.
• Detail-oriented and customer-focused mindset.
• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries.
• Provide guidance on travel options and timelines.
• Support reservation coordination and follow-up.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Travel interest

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture