Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Defiance (OH); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Part-time or full-time opportunities

Career growth within the travel industry

Positive, team-oriented culture

Job summary

A travel service company in Defiance, Ohio is looking for a Customer Service Coordinator to provide support for clients with travel inquiries. This role involves communicating various travel options, coordinating details, and ensuring a positive client experience. We seek someone who is detail-oriented, self-motivated, and capable of working remotely. Experience in customer service is preferred, and a passion for travel is a plus. Join a supportive team that values mentorship and offers growth opportunities.

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong organizational and time-management abilities are crucial.
• Self-motivated individuals who are comfortable working remotely are preferred.
• A detail-oriented mindset and customer-focused approach are important.
• Prior customer service or administrative experience is a plus.
• An interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries.
• Guide clients on travel options and timelines.
• Support reservation coordination and follow-ups.
• Ensure accuracy of client information.
• Deliver high-quality service with professionalism.
• Adhere to company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture