Customer Service Coordinator-Tipton Family Medicine

Baptist Memorial Health Care Corporation; Covington (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Baptist Memorial Health Care Corporation in Covington, VA is seeking a Billing Clerk to handle insurance billing, patient registration, and daily reconciliation. The role demands accurate data entry, adherence to billing policies, and strong customer service.

Responsibilities include verifying insurance, collecting co-pays, and coordinating with carriers for timely reimbursements, while maintaining confidentiality and regulatory compliance.

Qualifikationen

• One year of insurance billing and/or medical collection experience.
• Strong communication skills in English, written and spoken.
• Associates Degree or collegiate/medical trade completion.
• Basic knowledge of Windows applications and medical terminology.

Aufgaben

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily/monthly close procedures for cash balancing.
• Input demographic and medical data and assist patient with financial counseling.
• Collect co-pays/deductibles and ensure accurate billing information.
• Maintain confidentiality and organized records to support workflow.
• Answer phones and direct messages to maintain smooth operations.
• Carry out duties assigned by Clinic Manager and achieve goals.

Kenntnisse

Typing 30 wpm

10-key data entry

Customer relations

Windows basics

Medical terminology

Ten-key

Ausbildung

Associates Degree

Tools

Windows OS

Jobbeschreibung

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None