Customer Service Coordinator- The Light Clinic

Baptist; Germantown (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Light Clinic in Germantown, TN is seeking a Customer Service Coordinator to support patient interactions and billing processes. This role requires knowledge of departmental and corporate policies and procedures and offers opportunities to work in a fast-paced healthcare setting.

Responsibilities include verifying insurance, scheduling appointments, handling payments, and maintaining accurate records while ensuring confidentiality and professional communication.

Qualifications

• Experience with insurance billing and medical terminology is preferred.
• Strong written and verbal English communication across colleagues and patients.
• Ability to maintain confidentiality and accurate recordkeeping.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Handles scheduling, billing, and daily cash reconciliation.
• Maintains patient records and coordinates data entry accurately.
• Provides professional customer service and supports clinic operations.

Skills

Customer relations

Typing 30 wpm

10-key

Medical terminology

English communication

Windows basics

Education

Associates Degree

Tools

Windows applications

Job description

Customer Service Coordinator- The Light Clinic

Germantown, TN, United States

Job Info

• Job Identification 45926
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None

Minimum Required

Preferred/Desired