Customer Service Coordinator - Northeast-

Siemens Healthineers in; Cary (NC); Hybrid; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Cary, NC is seeking a Customer Service Coordinator to lead end-to-end planning for field resources and to ensure timely delivery of customer commitments in a dynamic healthcare service environment.

You will own customer communications during service events, coordinate with field management, and manage capacity to meet cyclical demand. A Bachelor’s degree and strong MS Office skills are required; knowledge of SAP is preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong MS Office skills (Word, PowerPoint, Excel, Outlook).
• Knowledge of SAP preferred but not required.
• Excellent verbal and written communication with customers and internal partners.
• Ability to manage complex projects and determine critical paths.
• Independent worker with strong attention to detail and time management.
• Change agent mindset with customer focus and integrity.
• Self-starter with initiative and ownership mindset.
• Customer-facing experience preferred in healthcare.

Responsibilities

• Own end-to-end planning for allocation and deployment of field resources.
• Apply critical thinking to deliver customer commitments while optimizing resources.
• Own customer communications end-to-end for all service events.
• Navigate complex discussions with customers when scheduling appointments.
• Apply prioritization logic aligned with customer commitments.
• Deploy field resources and collaborate with field management.
• Manage capacity planning to meet cyclical demand.
• Use problem-solving skills to reprioritize activities in a dynamic environment.

Skills

Bachelor's degree

MS Office

SAP knowledge

Communication skills

Project coordination

Independent worker

Time management

Change management

Self-starter

Customer facing

Education

Bachelor's degree or equivalent experience

Tools

SAP

Job description

Customer Service Coordinator - Northeast- (Finance)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your role

• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You navigate complex discussions with customers when scheduling appointments.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Your expertise

• A Bachelor's degree or equivalent experience.
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Knowledge of SAP is preferred but not required
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail is required
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer facing experience is preferred
• Experience in medical device or healthcare environment preferred

Location & Hours

Location: Cary, NC - HYBRID; Hours: 0800 to 1700

About Us

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Base Pay Range

The base pay range for this position is:

$55,780 - $76,703

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.