Deployment Implementation Team Business Lead - Customer Services Project Manager in Medical Device Industry

Siemens Healthineers in; Cary (NC); On-site; USD 127,000 - 174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a seasoned Project Manager to lead the Unity deployment program locally, coordinating across functions and ensuring staffing, governance, and quality standards. This role emphasizes business readiness, service continuity, and data privacy governance throughout the deployment lifecycle.

You will define objectives for cutover, hypercare, and operations transition while driving risk management and stakeholder communications in a global program setting.

Qualifications

• Proficiency in Customer Service processes and Quality Management System is required.
• Minimum 5 years of proven experience with large projects as a Project Manager.
• Project Management certification is highly desirable.
• Degree in a related discipline or advanced degree preferred.
• Experience with global programs related to software release and deployment is beneficial.

Responsibilities

• Establish the local deployment team across functional and business areas.
• Ensure staffing and resource monitoring during deployment.
• Own Project Management governance and adherence to program standards.
• Own business readiness and service operations continuity.
• Accountability for Data Privacy and governance across deployment.
• Define objectives and acceptance criteria for Cutover, Hypercare and operations transition.

Skills

Customer service processes

Quality management system

Project management

Change management

Communication

Education

Bachelor's degree or higher

PM certification

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHSCSand its mission is to create one global platform to host a harmonized,state-of-the-artcustomer service process, seamlessly integratedinour company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within thenextyears is also part of the program’s mission, making it a truly strategic initiative for our company’s success.

Your tasks and responsibilities

• The key responsibility of this role is toestablishthe local deployment team across functional and business areas. It is also vital to ensure effective staffing and resource monitoring throughout the deployment period.
• Supporting the local deployment ensuring business continuity and service business stability before, during and after implementation.
• Owning Project Management governance, executioncontroland adherence to program standards for the deployment.
• Owning overall business readiness and serviceoperations continuity.
• Being accountable for Project Management & Governance and for Quality & Compliance within the DeploymentImplementationTeamend-to-end deployment RACI.
• Being accountable for Data Privacy and governing the required privacy-related alignment across the deployment.
• Being accountable forOrganizational Change Management andCommunicationsacrossthe deployment.
• Defining businessobjectivesand business acceptance criteria for Cutover, Hypercare and transition to operations.
• Monitoring deployment progress, service performance and quality and triggering corrective actionswhererequired.
• Approving and releasing milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit.
• Identifyingand managing business risks and service delivery risks; acting asescalationauthority for business-critical issues.
• Driving user adoption from a business ownership perspective and ensuring productivity realization.

Key outputs of the role

• Business continuity and service stability strategy.
• Project governance and milestone status reporting.
• Quality and Data Privacy compliance evidence.
• OCM and communicationstrategyand execution plan.
• Approved business readiness and Go/No-Go decision inputs.
• Resource allocation and tracking.
• Business risk assessment and mitigation plan.
• Service performance monitoring and stabilization reports.
• Program communication approvals,defined escalationpathsand formal Hypercare exit approval.

Your qualifications and experience

• ProficiencyinCustomer Serviceprocessesand Quality Management System isa must.
• Minimum5years of proven experience with large projects, as a Project Manager.
• Project Management certificationhighlydesired.
• Degree in related discipline or advanced degree, preferred.
• Project experiencewithglobalprogramrelated to software release and deploymentis beneficial.

Your attributes and skills

• You speak English fluentlyin order tobe able tooperatesuccessfully in our international and multicultural working environment. Foreign language skills (German, Spanish, etc.) are desired.
• You enjoyinitiatingand driving change and can motivate a team that follows you through that change (functional management).
• Self-motivated to take on new tasks and responsibilities.
• Committed to producing qualityoutcome.
• You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results.
• You have a convincing appearance,very goodcommunication and executive-level presentationskillsand experience in dealing with managers and international teams.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$126,530 - $173,976

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff… All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

"A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.