Customer Service Coordinator II-Golden Triangle Internal Medicine & Pediatrics

Baptist; Columbus (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

The Baptist Columbus clinic is seeking a Customer Service Coordinator II for Golden Triangle Internal Medicine & Pediatrics to be the first point of contact for patients and visitors. You will coordinate office activities, verify insurance, collect co-pays, and schedule appointments, ensuring a smooth clinic experience for patients and staff.

This role requires strong communication, customer relations, and accuracy in charge entry and billing procedures, with ongoing interaction with insurance

Qualifications

• 1+ year of experience in a physician practice or clinic.
• Associates Degree or collegiate/medical trade completion.
• Current knowledge of medical terminology.
• Excellent customer relations and basic Windows skills.

Responsibilities

• Verifies insurance and coordinates with carriers/regulatory agencies for reimbursement.
• Performs daily/monthly close-out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and worker's compensation protocols for accurate billing.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Follows corporate policies relating to clinic operations.

Skills

Customer service

Medical terminology

Windows knowledge

Education

Associates degree

Collegiate or medical trade completion

Job description

Customer Service Coordinator II-Golden Triangle Internal Medicine & Pediatrics

Columbus, MS, United States

Job Info

• Job Identification 45880
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics
• Department BMG Northern MS

Job Description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Education

Minimum Required

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

• Current knowledge of medical terminology.

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.