Customer Service Coordinator- Elm Lake Clinic

Baptist; Columbus (MS); On-site; USD 35,000 - 45,000; Full time

Job summary

Elm Lake Clinic, part of Baptist, in Columbus, MS, is seeking a Customer Service Coordinator to manage patient interactions, verify insurance, and oversee billing and scheduling. The role requires handling daily reconciliations, collecting fees, processing appointments, and supporting financial counseling while adhering to policies and confidentiality.

The ideal candidate has at least one year of insurance billing or medical terminology experience, strong English communication, accurate data

Qualifications

• One year's experience with insurance billing and/or medical collections and terminology.
• Ability to write legibly and record information accurately.
• Clear English communication in written and verbal form.
• Associates Degree or completion of collegiate/medical trade program.

Responsibilities

• Verifies insurance and communicates with carriers/regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation for billing accuracy.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Answers phones and directs messages to maintain workflow.
• Keeps files and records organized and confidential.
• Inputs demographics and medical data; assists with financial counseling when needed.

Skills

Customer relations

Typing 30 wpm

10-key by touch

Medical terminology

Windows applications

Education

Associates Degree

Collegiate/medical trade completion

Tools

Windows applications

Job description

Customer Service Coordinator- Elm Lake Clinic

Columbus, MS, United States

Job Info

• Job Identification 45573
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics
• Department BMG Northern MS

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None