Customer Service Coordinator II- Internal Medicine Memphis

Baptist Memorial Health Care Corporation; Germantown (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors in a physician practice setting. The role involves coordinating office activities, verifying insurance, collecting co-pays, and scheduling appointments.

The position emphasizes professional communication and accurate data entry within the practice management system.

Qualifications

• Associates Degree preferred or equivalent
• At least 1 year in a physician practice or clinic
• Familiarity with medical terminology and insurance processes

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close-out procedures for controls and cash balancing.
• Maintain knowledge of co-pays, deductibles, and workers' comp protocols for accurate billing.
• Provide excellent customer service and professional communication.
• Answer calls, route messages, and support appointment scheduling in the PM system.
• Enter charges accurately and maintain confidentiality of records.
• Assist with financial counseling and arranging payments when needed.

Skills

Customer service

Medical terminology

Insurance verification

Charge entry

Windows applications

Education

Associates Degree

Tools

Practice management system

Job description

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Minimum Education

Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree

Minimum Experience

Minimum Required One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Training Description Minimum Required Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Preferred/Desired

Special Skills Description Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology