Customer Service Coordinator II

Baptist Memorial Health Care; Jackson (MS); On-site; USD 34,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care in Jackson, MS, is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. This role handles administrative tasks aimed at ensuring a smooth clinic experience and may assist with financial counseling, insurance verification, and scheduling.

You will coordinate office activities, input patient data, collect co-pays, and communicate with carriers to support accurate billing and positive patient interactions.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of medical terminology and insurance verification.
• Experience with charge entry and patient financial counseling.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls.
• Maintains knowledge of co-pays and deductibles for accurate billing.
• Promotes customer satisfaction with professional communication.
• Answers phones and routes messages to maintain workflow.
• Schedules appointments and enters patient demographics into the PM system.
• Coordinates data entry and collects fees at point of service.
• Complies with organizational policies on ethical business practices.

Skills

Customer relations

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Overview

Purpose of Position and Scope of Responsibility This Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Principal Accountabilities/Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals.
• Completes assigned goals.

Minimum Experience

One (1) year of experience in a physician practice or clinic.

Minimum Training

Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Minimum Special Skills

Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Desired Education

Collegiate or medical trade completion. Associates Degree