Coordinator-Customer Service

Baptist Memorial Health Care Corporation; Grandview Heights (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a billing/collections assistant to support patient interactions and maintain accurate billing information. The role involves processing appointments, reconciling payments, and ensuring compliance with departmental and corporate policies.

The position requires one year of experience in medical billing or collections, strong English communication, and proficiency with Windows applications.

Qualifications

• One year's current experience with insurance billing and/or medical collection.
• Ability to communicate clearly in English, both written and verbally.
• Type 30 wpm and 10-key data entry required.
• Knowledge of medical terminology.
• Familiarity with Windows applications.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Close out daily/monthly processes for internal controls and cash balancing.
• Maintain knowledge of insurance co-pays, deductibles and workers' compensation protocols.
• Provide courteous, professional communication.
• Understand clinic operations policies.
• Answer phones and route messages to maintain workflow.
• Keep files and records organized, ensuring confidentiality.
• Input demographic and medical data; collect fees; assist patient with financial counseling.
• Carry out duties assigned by the Clinic Manager.
• Complete assigned goals.

Skills

Typing 30 wpm

10-key experience

Customer relations

Windows basics

Medical terminology

English communication

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows OS

Job description

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None