Customer Service Coordinator II

Socket.dev; Alpharetta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Competitive Compensation

Generous Time Off

Wellness

Hybrid work opportunities

Parental Leave

Paid Company Events

Future Planning 401(k) with company/

Job summary

Benson is seeking a Customer Experience Coordinator in Alpharetta, GA to manage client orders from start to finish, review proofs, and coordinate with internal teams to ensure on-time delivery.

The role requires a Bachelor's degree and at least 2 years in customer service or project coordination; experience in the multifamily industry is preferred. A hybrid work model and comprehensive benefits are provided.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2+ years in customer service, client support, or project coordination.
• Experience in the multifamily industry preferred.

Responsibilities

• Process and track client orders from start to finish with accuracy.
• Review art proofs for branding compliance and accuracy.
• Prepare detailed price estimates for orders and promotions.
• Coordinate complex projects such as bulk orders and client conferences.
• Maintain client storefronts and upload custom collateral.
• Collaborate with internal teams to ensure smooth delivery of all deliverables.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Multitasking

Team collaboration

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

Microsoft Office

PACE

Adobe Acrobat

SharePoint

Job description

Why You’ll Love Working Here

At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.

Your Benson Perks

• Career Growth: Opportunities for advancement and professional development.
• Competitive Compensation: Attractive salary with bonus structure.
• Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
• Wellness: On-site fitness facility and Employee Assistance Program (EAP).
• Flexibility: Hybrid work opportunities.
• Parental Leave: Paid time off for new parents.
• Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
• Future Planning: 401(k) with company match.
• Community Engagement: Volunteer program with up to 16 hours of additional PTO.
• Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.

What Makes Benson Different

Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:

• Online Smart Stores
• Multi-Channel Marketing
• Dedicated Customer Experience Teams
• Analytics

Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients.

What You’ll Do:

You will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results.

Your Impact:

Your work will directly influence client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, you’ll help strengthen client trust and support the company’s reputation for reliability. Your contributions will also enhance internal workflows and foster collaboration across departments.

Key Responsibilities:

• Accurately process and track client orders, ensuring specifications are met.
• Review and approve art proofs for branding compliance and accuracy.
• Prepare detailed price estimates and manage promotional product orders.
• Coordinate complex projects such as bulk orders and client conferences.
• Maintain client storefronts and upload custom collateral.
• Collaborate with internal teams to ensure smooth execution of deliverables.

Position Qualifications:

Education:

• Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).

Work Experience:

• Minimum 2+ years of experience in customer service, client support, or project coordination.
• Experience in the multifamily industry preferred.

Your Skills:

• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
• Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with problem-solving capabilities.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.