Account Manager (Hybrid)

Benson-812adf95; Alpharetta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation with bonus

Generous PTO

Job summary

Benson is seeking an Account Manager to serve as the primary contact for key clients, ensuring needs are met through proactive communication and strategic solutions.

You will manage account health, oversee inventory and billing accuracy, and lead a team to deliver exceptional service and operational efficiency while advancing client partnerships and revenue growth.

Qualifications

• Bachelor’s degree in Business Administration, Management, or Marketing (or equivalent experience).
• 5+ years in client services, business development, or account management.
• 2+ years in people leadership.
• Multi-family industry experience is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Own client relationships and act as a strategic partner to drive engagement and growth.
• Lead internal and external meetings, business reviews, and proactive check-ins.
• Oversee inventory management, billing accuracy, and credit hold resolution.
• Coach and develop team members through performance reviews and ongoing feedback.
• Collaborate across departments to resolve issues and implement process improvements.
• Ensure compliance with SOPs and maintain accurate client records in EFI Pace.

Skills

Communication

Leadership

Problem-solving

EFI Pace

Microsoft Office

KPIs & workflows

Attention to detail

Education

Bachelor's degree in Business Administration/Management/Marketing

Tools

EFI Pace

Microsoft Office

Job description

At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.

Your Benson Perks

• Career Growth: Opportunities for advancement and professional development.
• Competitive Compensation: Attractive salary with bonus structure.
• Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
• Wellness: On-site fitness facility and Employee Assistance Program (EAP).
• Flexibility: Hybrid work opportunities.
• Parental Leave: Paid time off for new parents.
• Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
• Future Planning: 401(k) with company match.
• Community Engagement: Volunteer program with up to 16 hours of additional PTO.
• Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.

What Makes Benson Different

Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:

• Online Smart Stores
• Dedicated Customer Experience Teams
• Analytics

Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients.

What You’ll Do:

As an Account Manager, you will serve as the primary point of contact for key clients, ensuring their needs are met through proactive communication and strategic solutions. You’ll manage account health, oversee inventory and billing accuracy, and lead a team to deliver exceptional service and operational efficiency.

Your Impact:

Your work will directly influence client satisfaction and retention by building strong partnerships and driving revenue growth. By optimizing storefronts, resolving escalations, and implementing process improvements, you’ll help clients achieve their goals while strengthening Benson’s reputation for reliability and excellence. Your leadership will foster a high-performing team that consistently meets KPIs and service level expectations.

Key Responsibilities:

• Own client relationships and act as a strategic partner to drive engagement and growth.
• Lead internal and external meetings, business reviews, and proactive check-ins.
• Oversee inventory management, billing accuracy, and credit hold resolution.
• Coach and develop team members through performance reviews and ongoing feedback.
• Collaborate across departments to resolve issues and implement process improvements.
• Ensure compliance with SOPs and maintain accurate client records in EFI Pace.

Position Qualifications:

Education:

• Bachelor’s degree in Business Administration, Management, or Marketing (or equivalent experience).

Work Experience:

• 5+ years in client services, business development, or account management.
• 2+ years in people leadership.
• Multi-family industry experience is a plus.

Your Skills:

• Strong communication and relationship-building skills.
• Ability to lead and develop teams effectively.
• Expertise in problem-solving and critical thinking under pressure.
• Proficiency with EFI Pace and Microsoft Suite (Excel, PowerPoint, SharePoint, Teams).
• Skilled in managing KPIs, SLEs, and operational workflows.
• Detail-oriented with strong organizational and time management abilities.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.