Customer Experience Specialist - Calm Problem-Solver

Speedy-Delivery-LL; Auburn (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Speedy Delivery LLC in Seattle is seeking a Customer Service Representative to join its team. The role involves daily communication with customers about delivery status, enforcing policies with delivery teams, and resolving issues promptly.

Candidates should have a high school diploma or GED, be reliable, detail-oriented, proficient with computers, and remain calm under pressure while handling multiple calls.

Qualifications

• High School diploma or GED equivalent.
• Proficient with computers and technology.
• Detail-oriented and well-spoken.

Responsibilities

• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Monitor surveys and reports to escalate customer complaints and driver training issues as needed.

Skills

Detail oriented

Reliable

Customer communication

Calm under pressure

Computers & technology

Education

High School diploma or GED

Job description

Speedy Delivery LLC in Seattle is seeking a Customer Service Representative to join its team. The role involves daily communication with customers about delivery status, enforcing policies with delivery teams, and resolving issues promptly.

Candidates should have a high school diploma or GED, be reliable, detail-oriented, proficient with computers, and remain calm under pressure while handling multiple calls.