Customer Service Coordinator – Branch Ops & Sales (ESOP)

Air Hydro Power Inc.; Opelika (AL); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Culture

Family environment

Medical benefits from day 1

ESOP

Life insurance

Paid holidays

Vacation & personal time

HSA contribution

Bereavement leave

Maternity/Paternity leave

Job summary

Air Hydro Power Inc. is seeking a Customer Service Coordinator to support branch operations and deliver exceptional customer experiences.

You will be the backbone of our team, handling quotes, orders, and coordination with sales, warehouse, and technical staff while maintaining accurate data in the ERP system.

Qualifications

• Strong communication skills, both verbal and written.
• Organization and detail orientation essential.
• Ability to meet deadlines and manage multiple tasks.

Responsibilities

• Serve as the primary point of contact for customer requests from quotes to orders.
• Build relationships with customers and provide top-tier service.
• Resolve issues promptly to maintain satisfaction and retention.
• Support outside sales and coordinate with warehouse and technical teams for order fulfillment.
• Master the P21 ERP system to manage customers, inventory, and orders.
• Coordinate workflow across inside sales departments to keep operations flowing.
• Handle shipping, receiving, and retail counter operations professionally.
• Maintain equipment schedules and keep the branch efficient.

Skills

Communication

Organizational skills

Problem solving

Time management

Microsoft Office

ERP awareness

Team collaboration

Education

High school diploma or GED

Tools

ERP system

Microsoft Office Suite

ISO standards

Job description

Description

Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Customer-Focused Excellence
• Be the trusted point of contact for customer requests from product selection and quotes to order management and support
• Build lasting relationships with customers by providing top tier service every interaction
• Resolve customer concerns with efficiency and care, turning challenges into opportunities
• Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
• Operations & Coordination
• Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
• Coordinate workflow across multiple inside sales departments to keep operations flowing
• Making custom hoses for customers on-the-spot
• Handle shipping, receiving, and retail counter operations with professionalism
• Manage equipment maintenance schedules and keep the branch running efficiently

Tools of the Trade

• Use Microsoft Office Suite to prepare reports and logs
• Navigate our corporate ERP system confidently
• Follow company procedures and ISO standards

Requirements

Skills/Abilities:

• Thorough understanding of or the ability to quickly learn production operations and machinery.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software to complete reports and logs.
• Proven ability to work effectively in a team environment with associates.

Education and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Our Benefits!

• #1 CULTURE!!!
• Fun, Family-Oriented Work Environment!
• Medical, Dental, and Vision benefits that begin on your 1st day of work!
• Employee Stock Ownership Plan (ESOP)
• Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
• 10 Paid Holidays per year
• Vacation & Personal Time
• Employer HSA Contribution
• Company Paid Bereavement Time
• Company Paid Maternity and Paternity Leave

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer

Pay Rate: $22.50 - $24.50