Customer Service Coordinator (65192)

International Education Corporation; Houston (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

401(k) Matching

Voluntary Benefits

Job summary

United Education Institute is seeking a Customer Services Coordinator to join our campus team. You will greet visitors, manage calls and messages, and support students and prospective clients with information and directions.

The ideal candidate delivers friendly, professional service, handles multitasking in a fast-paced environment, and maintains accurate calendar and mail routines while upholding campus policies. English proficiency is required; bilingual abilities are a plus.

Qualifications

• High school diploma or GED required or equivalent.
• Positive attitude at all times; customer-service oriented.
• Ability to multitask and communicate effectively.

Responsibilities

• Complies with all policies and procedures.
• Welcome on-site visitors and direct them to the appropriate personnel.
• Answer calls, take and forward messages, and provide information about the organization.
• Maintain appointment calendars and manage mail, faxes, and publications.
• Take payments for services and products and perform basic clerical duties.

Skills

Customer Service

Communication

Multitasking

English Proficiency

Bilingual Helpful

Education

High School Diploma or GED

Job description

United Education Institute is a leader in post-secondary career education. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.

We are currently seeking a Customer Services Coordinator to join our team at our campus. In this position you will be responsible for providing customer service to students, prospective clients, and campus visitors.

Your primary duties will include:

• Complies with all Federal, State, accreditation and institutional policies and procedures.
• Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Retrieve messages and voicemail and forward to appropriate personnel.
• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Answers general questions about the organization and provides callers with address, directions, and other information.
• Monitors visitor access and issues passes when required.
• Updates appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains fax machines, assists users, sends faxes and retrieves and routes incoming faxes.
• Takes payment for services and products.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and data entry.

Qualifications

• High School Diploma or GED; or an equivalent combination of education and experience
• Positive attitude at all times
• Customer service oriented
• Ability to multitask
• Effective communication skills
• English will be the primary language used; bilingual abilities useful but not required.

We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!