Customer Service Coordinator

Paycom - ATS; Houston (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

United Education Institute in Houston seeks a Customer Services Coordinator to greet visitors, answer calls, manage messages, and route inquiries to the appropriate staff. You will also help with calendar updates, mail handling, and basic clerical tasks to keep campus operations running smoothly.

The role emphasizes a customer-service approach, clear communication, and multitasking in a fast-paced environment. English is the primary language used, with bilingual abilities being a plus.

Qualifications

• High School Diploma or GED or equivalent experience.
• Strong communication and multitasking skills.
• Customer service oriented and professional demeanor.
• English as the primary language; bilingual abilities are useful but not required.

Responsibilities

• Greet and assist on-site visitors and determine their needs.
• Answer calls, forward messages, and route to appropriate personnel.
• Manage calendars, mail, fax machines, and publications.
• Take payments for services and products.
• Provide information about the organization and directions.
• Maintain visitor passes and monitor access when required.
• Support clerical tasks such as filing and data entry.

Skills

Customer service

Multitasking

Communication

English proficiency

Education

High School Diploma or GED

Job description

United Education Institute is a leader in post-secondary career education. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.We are currently seeking a Customer Services Coordinator to join our team at our campus. In this position you will be responsible for providing customer service to students, prospective clients, and campus visitors.Your primary duties will include:Complies with all Federal, State, accreditation and institutional policies and procedures.Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.Retrieve messages and voicemail and forward to appropriate personnel.Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.Answers general questions about the organization and provides callers with address, directions, and other information.Monitors visitor access and issues passes when required.Updates appointment calendars.Receives, sorts, and routes mail, and maintains and routes publications.Maintains fax machines, assists users, sends faxes and retrieves and routes incoming faxes.Takes payment for services and products.Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.Performs other clerical duties as needed, such as filing, photocopying, and data entry.High School Diploma or GED; or an equivalent combination of education and experiencePositive attitude at all timesCustomer service orientedAbility to multitaskEffective communication skillsEnglish will be the primary language used; bilingual abilities useful but not required.We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.If changing students lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!