Customer Service Coordinator – 1st shift

Total Quality Logistics; San Antonio (TX); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Compensation starting at $16.50/hour

Health, Dental and Vision coverage

401(k) with company match

Up to $5,000/year tuition reimbursement

Employee referral bonus opportunities

Job summary

A logistics company in San Antonio is seeking a Customer Service Coordinator to support shipment activities and sales reps. The role includes extensive training, administrative management, and providing excellent customer service. Candidates should have customer service experience and strong communication skills. Benefits include competitive compensation, health coverage, and tuition reimbursement.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills – face to face and over the phone.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.

Skills

Customer service experience

Verbal communication skills

Proficiency in Microsoft Office

Work ethic

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Coordinator – 1st shift

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go‑to support for our sales reps, directly helping grow the company.

What’s in it for you

• Compensation starting at $16.50/hour + year‑end bonus and merit increases
• Health, Dental and Vision coverage with $0 out of paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 6010 Exchange Pkwy Suite 200, San Antonio, TX 78238

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.