Customer Service Coordinator

TEKsystems; Willingboro Township (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO/Vacation or Sick Leave

Job summary

TEKsystems in Burlington Township, NJ seeks a Customer Service Coordinator to act as the primary contact for customers through household goods relocations, coordinating logistics, and providing administrative support.

You will oversee moves from start to finish, collaborating with sales, operations, dispatch, drivers, and third-party providers to ensure timely, high-quality service. This is a contract-to-hire, fully onsite role based out of Willingboro, NJ, with a Monday–Friday schedule.

Qualifications

• 2+ years of customer service, administrative, or operational support experience.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to problem-solve and work independently in a fast-paced environment.
• Comfortable managing multiple customers, schedules, and priorities simultaneously.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the main point of contact for customers throughout relocation.
• Coordinate daily activities related to household goods moves, including scheduling, order processing, and service updates.
• Partner with sales, operations, planners, and dispatchers to ensure timely service.
• Gather customer information, process orders, and prepare estimates and quotes.
• Create and maintain customer profiles and update account information.
• Schedule services with dispatch and coordinate third-party providers.
• Prepare tickets, bills of lading, driver paperwork, and client reports.
• Send move confirmations and proactive updates throughout the relocation process.
• Conduct post-move quality calls and follow up on customer concerns.
• Troubleshoot service issues and provide timely solutions.
• Support international and military relocations, including bookings and documentation.
• Assist with claims and ensure accurate client invoicing.
• Manage service-related issues such as scheduling changes and third-party concerns.
• Provide additional administrative and operational support as needed.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Tools

Microsoft Office

Job description

Location: Burlington Township, NJ

Schedule: Monday-Friday, 8:30 AM-5:30 PM

Work Arrangement: Fully onsite

Position Overview

We are seeking a Customer Service Coordinator to serve as the primary point of contact for customers throughout the household goods relocation process. This role combines customer service, logistics coordination, and administrative support and is ideal for someone who enjoys managing details, solving problems, and providing a positive customer experience.

You will coordinate each relocation from start to finish, working closely with customers, sales, operations, dispatch, drivers, and third-party service providers to ensure moves are completed smoothly and on schedule.

Key Responsibilities

• Serve as the main point of contact for customers throughout their relocation.
• Coordinate daily activities related to household goods moves, including scheduling, order processing, and service updates.
• Partner with sales, operations, planners, and dispatchers to ensure timely and high-quality service.
• Gather customer information, process orders, and prepare estimates and quotes.
• Create and maintain customer profiles and update account information.
• Schedule services with dispatch and coordinate third-party providers as needed.
• Prepare order tickets, bills of lading, driver paperwork, and client reports.
• Send move confirmations and provide proactive updates throughout the relocation process.
• Conduct post-move quality calls and follow up on customer concerns.
• Troubleshoot service issues and provide timely solutions.
• Support international and military relocations, including bookings and required documentation.
• Assist with claims and ensure accurate client invoicing.
• Manage service-related issues such as scheduling changes, third-party concerns, and date extensions.
• Provide additional administrative and operational support to the team as needed.

Qualifications

• 2+ years of customer service, administrative, or operational support experience.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to problem-solve and work independently in a fast-paced environment.
• Comfortable managing multiple customers, schedules, and priorities simultaneously.
• Proficiency with Microsoft Office.
• Previous logistics, transportation, moving, relocation, dispatch, or supply chain experience is preferred.

Ideal Candidate

The ideal candidate is organized, proactive, and customer-focused. You'll be a strong fit if you have experience coordinating services, handling customer issues, managing documentation, or working alongside logistics and transportation teams.

Work Environment

• Monday-Friday
• 8:30 AM-5:30 PM
• 100% onsite in Burlington Township, NJ
• Collaborative office environment with regular communication across customer service, operations, and dispatch teams

Job Type & Location

This is a Contract to Hire position based out of Willingboro, NJ.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Willingboro, NJ.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Willingboro,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.