Customer Service Coordinator

Mondelēz International; Wilkes-Barre (Luzerne County); Hybrid; USD 61,000 - 85,000; Full time

Job summary

A leading company in the snack industry is seeking a Customer Service Coordinator in Wilkes-Barre, PA. This role involves managing order fulfillment and supply chain processes to meet service targets. Candidates should have strong analytical skills, experience in customer service, and proficiency in SAP. The position offers a hybrid work model and competitive salary and benefits.

Benefits

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Education related programs

Paid holidays and vacation time

Qualifications

• 2-5 years of experience in customer service, logistics, or sales.
• High-level SAP competence and proficiency in Microsoft Office.
• Good knowledge of the supply chain/order-to-cash process.

Responsibilities

• Manage the order fulfilment process and balance supply constraints.
• Use tools for availability checks and stock allocation.
• Effectively manage new product introductions and withdrawals.

Skills

Numerical skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Customer Service Coordinator page is loaded

Customer Service Coordinator

Apply locations Wilkes Barre, Pennsylvania, United States time type Full time posted on Posted 3 Days Ago time left to apply End Date: May 30, 2025 (7 days left to apply) job requisition id R-139428

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders whenstock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix

• Balance supply constraintsand delivery of service levels through cross-functionalalignment

• Use appropriate tools and processes such as availability checks andstock allocation rules

• Effectively manage new product introductions and productwithdrawals tomaximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills

• Microsoft office applications

• High-level of SAP competence

• An FMCG/CPG company

• A customer-facing rolewithin customer service, logistics or sales

• Experience in an order-to-cash environment

• Experience in customer service, logistics and sales

• Good knowledge of the total supply chain/order-to-cash process

• Strong analytical and problem-solving skills

More about this role

Education / Certifications: Bachelors degree preferred.

Job specific requirements: 2-5 years of experience is preferred

Work schedule: This position is based in Wilkes Barre, PA with a hybrid work model offering a mix of onsite and remote flexibility. Going to the office every Tuesday.

Salary and Benefits:

The base salary range for this position is $61,100 - $84,050; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results and eligibility to participate in our long-term incentive program.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf ; EEO is the Law Poster Supplement ; Pay Transparency Nondiscrimination Provision ; Know Your Rights: Workplace Discrimination is Illegal

Job Type

RegularOrder Management (OTB)Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than80countries and are working to sell our products in over150countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.