Work from Home Customer Service Coordinator - Bank Voice

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a remote customer service representative. This role involves providing exceptional service, addressing customer inquiries, and maintaining a reliable home office. Candidates should have a high school diploma and at least 2 years of relevant experience. A comprehensive benefits package and flexible scheduling are offered.

Benefits

Comprehensive benefits package including medical, dental, vision

Paid time off and tuition reimbursement

Opportunities for paid training and development

Qualifications

• Minimum 2 years of customer service or call center experience.
• Dependable with a solid attendance record.
• Ability to maintain a reliable private internet connection.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Demonstrate strong listening and communication skills.
• Utilize independent decision-making skills to manage customer interactions.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma, GED, or equivalent certification

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Salary of $21 per hour
- Comprehensive benefits package including medical, dental, vision, and prescription coverage starting on Day 1
- Flexible schedule options to accommodate work-life balance
- Paid time off and tuition reimbursement for further education
- Opportunities for paid training and development offered quarterly
- 100% remote work position with defined technology requirements

What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing inquiries and resolving issues effectively
- Demonstrate strong listening and communication skills to assist customers with their banking needs
- Utilize independent decision-making skills to manage customer interactions and maintain call control
- Maintain a reliable and secure home office environment to ensure optimal customer service delivery
- Participate in ongoing training and development to enhance knowledge and skills

What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 2 years of customer service experience or 2 years of call center experience
- Dependable with a solid attendance record
- Ability to maintain a reliable private internet connection as per specified criteria
- Strong attention to detail and a positive attitude, with a willingness to learn

How to Stand Out (Preferred Qualifications):
- At least 1 year of experience in Financial Services or Banking

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