Logistics Customer Service Coordinator

Wynen's; Sacramento (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Wynen's in Sacramento seeks a Customer Service Coordinator to support transportation and warehousing operations. You will serve as the primary customer contact, handle inquiries, manage orders, and resolve service issues with urgency and professionalism.

Responsibilities include coordinating shipments, updating systems, communicating with drivers and warehouse teams, monitoring performance metrics, and assisting with billing accuracy.

Qualifications

• Detail-oriented with strong customer service and problem-solving skills.
• Ability to coordinate multiple stakeholders and prioritize urgent issues.
• Comfort using transportation/operational systems and maintaining data accuracy.
• Clear, professional communication across customer and internal teams.

Responsibilities

• Coordinate shipments and track loads to support on-time delivery.
• Update transportation systems and maintain accurate operational records.
• Communicate with drivers, dispatch, and warehouse teams to resolve issues and confirm delivery status.
• Monitor service performance metrics and escalate exceptions as needed.
• Assist with billing accuracy and support dispute resolution.
• Contribute to continuous improvement while maintaining a safety-first, customer-focused approach.

Skills

Customer service

Problem solving

Stakeholder coordination

Data accuracy

Job description

Customer Service Coordinator

supporting transportation and warehousing operations.

Serve as the primary customer contact, handling inquiries, managing orders, and resolving service issues with urgency and professionalism.

Key Responsibilities

• Coordinate shipments and track loads to support on-time delivery.
• Update transportation systems and maintain accurate operational records.
• Communicate with drivers, dispatch, and warehouse teams to resolve issues and confirm delivery status.
• Monitor service performance metrics and escalate exceptions as needed.
• Assist with billing accuracy and support dispute resolution.
• Contribute to continuous improvement while maintaining a safety-first, customer-focused approach.

Qualifications / Skills

• Detail-oriented with strong customer service and problem-solving skills.
• Ability to coordinate multiple stakeholders and prioritize urgent issues.
• Comfort using transportation/operational systems and maintaining data accuracy.
• Clear, professional communication across customer and internal teams.