Customer Service Coordinator

120 TPE Acquisition, LLC (Employer-Payroll); United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision Benefits start at 30 Days

401 (K) Savings Plan with a company –

Discounted employee stock purchase

Quality employee discounts

All major holidays paid

Paid time off within your first year

Up to 12 weeks paid maternity leave

Job summary

Ryder System, Inc. seeks a logistics professional to manage day-to-day eCommerce customer activities. You will be the customers' eyes and ears in warehouses, ensuring we exceed expectations daily.

Support the Customer Success Manager with inquiries on fulfillment, inventory, and client needs while coordinating with internal teams to close gaps in performance and drive resolutions. You will interact with clients to resolve issues, monitor KPIs, perform root-cause analysis, and prepare detailed

Qualifications

• Bachelor's degree in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience.
• Two (2) years or more experience in fulfillment and logistics.
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required.
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, ILPS. advanced required.

Responsibilities

• Interact with clients and Customer Success Manager in resolving problems.
• Monitor and manage key performance indicators and perform root cause analysis.
• Provide data processing, reporting analysis, and other customer inquiries.
• Collaborate with internal SMEs to resolve problems and support projects.
• Prepare reports and support documents as required.
• Support and develop improvement initiatives for the Customer Success Manager.
• Prepare for client quarterly and monthly account reviews.
• Evaluate opportunities for continuous improvement at assigned accounts.
• Monitor quality.

Skills

Verbal and written communication

Planning and organizational skills

Initiative

Analytical skills

Problem solving skills

Excel

Presentation skills

Interpersonal skills

Customer service

FBAP/TIS/ROL/TM systems knowledge

MS Office Suite (Word/PowerPoint/Excel

Education

Bachelor's degree in Business, Logistics, Transportation

Tools

Minilab

SAS

Metlab

ILPS

FBAP

TIS

ROL

TM systems

Excel

PowerPoint

Word

Access

Job description

Pay Type: Hourly Annual Salary Pay: up to $25.00 an hour based on experience Schedule: Monday-Friday 08:00am-05:00pm (Pacific Standard time zone preferred)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical
• Dental
• Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid
• Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.

Essential Functions

• Interact with clients and Customer Success Manager in resolving problems or issues.
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
• Cohesively work with internal SME(s) to resolve problems and/or support projects.
• Prepare various reports as required or any support document needed.
• Support and develop improvement initiatives in support of the Customer Success Manager.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Monitor quality.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative
• Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required

Qualifications

• Bachelor's degree required in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience required
• Two (2) years or more Experience in fulfillment and logistics required
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required
• Travel None DOT Regulated None

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: $25.00 Maximum Pay Range: $25.00 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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