Account Customer Service Coordinator II

Ryder System, Inc.; New Albany (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Employee discounts

Paid holidays

Paid time off within first year

Maternity leave up to 12 weeks

Job summary

Ryder System, Inc. in New Albany, OH is seeking an Account Customer Service Coordinator to manage daily eCommerce client needs, track fulfillment orders, inventory, and performance with the Customer Success Manager. You will collaborate with internal teams to close gaps and drive service improvements.

Ideal candidates have a Bachelor's in Business/Logistics/Transportation, 2+ years in fulfillment/logistics, and strong communication and analytical skills. Monday–Friday, competitive benefits apply.

Qualifications

• Bachelor's degree required in Business, Logistics, Transportation.
• 2+ years industry experience in fulfillment and logistics.
• Experience with FBAP, TIS, TM systems and analytics tools.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Manage day-to-day Ryder eCommerce customer needs and inquiries.
• Support Customer Success Manager with order status, inventory, and trends.
• Collaborate with internal teams to close gaps in performance.
• Prepare reports and support improvement initiatives for accounts.

Skills

Communication

Analytical thinking

Problem solving

Microsoft Office

Leadership of calls

Education

Bachelor's degree in Business/Logistics/Transportation

Tools

FBAP

TIS

TM systems

Minilab

SAS

Job description

Job Description: We are immediately hiring a Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division.

Hourly Pay: $20 - $25 /per hour based on experience Comfortable working in a fast-paced environment while developing relationships with varying levels of management; Comfortable leading monthly service calls regarding metrics and trends Bachelor's degree preferred in Business, Logistics, Transportation. Two (2) years or more of industry related experience preferred Two (2) years or more Experience in fulfillment and logistics preferred Schedule: Monday - Friday 8/9am - 5/6pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

• Medical, Dental, Vision Benefits start at 30 Days 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.

Essential Functions

• Interact with clients and Customer Success Manager in resolving problems or issues.
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
• Cohesively work with internal SME(s) to resolve problems and/or support projects.
• Prepare various reports as required or any support document needed.
• Support and develop improvement initiatives in support of the Customer Success Manager.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Monitor quality.
• Additional Responsibilities Performs other duties as assigned.
• Perform other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skills
• Demonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative
• Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required

Qualifications

Bachelor's degree required in Business, Logistics, Transportation. Two (2) years or more of industry related experience required Two (2) years or more Experience in fulfillment and logistics required Working knowledge of FBAP, TIS, ROL and TM systems. advanced required Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required Travel None DOT Regulated None Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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