Customer Service Coordinator

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Service Coordinator to join their Maintenance Operations Team. This role involves ensuring customer satisfaction through effective communication, managing escalated issues, and coordinating service appointments. The ideal candidate will have prior virtual assistant experience, strong customer service skills, and must be based in Argentina.

Qualifications

• Prior experience as a virtual assistant or remote worker.
• Experience in customer service in challenging situations.
• Fluency in English and based in Argentina.

Responsibilities

• Handle communication with tenants and owners for satisfaction.
• Manage escalated maintenance issues and inquiries.
• Coordinate service appointments and follow up on repairs.

Skills

Customer service

Communication

Multitasking

Proactivity

Empathy

Job description

A company is looking for a Customer Service Coordinator to join their Maintenance Operations Team.

Key Responsibilities

• Handle communication with tenants and owners to ensure customer satisfaction and meet quality assurance standards
• Manage escalated maintenance issues and respond to tenant and owner inquiries in accordance with service level agreements
• Coordinate service appointments and follow up on repairs to ensure satisfactory completion by vendors

Required Qualifications

• Prior experience as a virtual assistant or remote worker
• Experience in providing excellent customer service in challenging situations
• Must have a reliable internet connection and a flexible schedule
• Fluency in English and must be based in Argentina
• Ability to be proactive and empathetic while multitasking