Customer Service Coordinator

Schaeffler; Strongsville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Schaeffler Vehicle Lifetime Solutions USA LLC in Strongsville, OH seeks a qualified Order Management specialist to handle assigned customer groups. You will execute order fulfillment, respond to inquiries, and coordinate with internal and external partners to resolve issues.

The role requires 1–3 years in customer service or logistics, ERP experience (SAP preferred), and strong Excel skills. You will help maintain quality standards and drive improvements across the supply chain.

Qualifications

• Experience handling customer inquiries and resolving complaints.
• Experience coordinating with cross-functional teams to resolve issues.
• Strong data analysis in Excel for reporting and forecasting.
• Familiarity with ERP systems and order management tools.
• Authorized to work in the US without visa sponsorship.

Responsibilities

• Execute order fulfillment for assigned customer group or product group.
• Respond to inquiries and complaints and detect reasons for logistics problems.
• Provide explanations and solutions to ensure customer satisfaction.
• Coordinate with other departments and external providers for corrective actions.
• Identify optimization areas of supply chain and report to Team Leader and/or Professionals.
• Ensure services delivered are in line with defined quality standards and processes.

Skills

Order fulfillment

Customer service

Logistics operations

Root-cause analysis

Communication

Interpersonal skills

ERP systems

Education

Vocationally trained in Supply Chain Management

Tools

SAP ERP

Microsoft Excel

Job description

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Vocationally trained in Supply Chain Management, Technical
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.
• Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.
• Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Experience working with ERP systems (SAP preferred) and customer service management tools.
• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Applicants must be authorized to work in the US without employment visa or other sponsorship.

Your contact

Schaeffler Vehicle Lifetime Solutions USA LLC

Ilse Gonzalez

[phone]

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Supply Chain Management; Supply Chain Management