Customer Service Coordinator

Rise Technical; Scranton (Lackawanna County); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

10% Bonus

Medical, Dental, Vision

401(k) + PTO

Job summary

Rise Technical in Scranton, PA is seeking a full-time role focused on customer order processing and ERP data management. On-site with training, progression routes, and comprehensive benefits, including medical, dental, vision, and a 401(k) plan plus PTO.

You will work with Sales, Production Planning, Logistics and Finance to coordinate orders, update ERP records, and create Excel reports in a stable, growing manufacturing environment.

Qualifications

• Strong computer skills with Excel/spreadsheets.
• Comfortable in a busy, high-volume environment; eager to learn.
• ERP/SAP exposure helpful but not essential; full training provided.

Responsibilities

• Support customer order processing and delivery scheduling.
• Liaise with multiple departments including Sales, Production Planning, Logistics and Finance to meet customer needs.
• Maintain accurate ERP documentation for orders and shipments.
• Create and update reports using MS Excel.
• Monday-Friday, days role.

Skills

Excel proficiency

ERP/SAP exposure

MS Excel reporting

Tools

ERP software (SAP)

Job description

$25 - $27/hr + 10% Bonus + Training + Progression Routes + Long-Term Stability + Medical, Dental, Vision + 401(k) + PTO

Scranton, Pennsylvania (Commutable from: Wilkes-Barre, Clarks Summit, Carbondale, Dickson City, Dunmore, Moosic, Pittston)

Are you looking for a stable, full-time role where you can be trained up and build long-term career options? Do you want to join a well-established, high-volume manufacturer where you will work closely with a range of departments and be supported to grow?

This is a permanent position with a structured team where you will receive on-the-job training across internal processes, order management and ERP documentation, with the chance to step into roles like Production Planning or Inside Sales as you develop.

You will join a large site with a diverse team, modern systems and a strong track record of retaining and rewarding employees. Due to continued growth, they are adding support to strengthen their department structure and customer service capability.

In this role you will support customer order processing and deliveries, coordinate between departments to resolve issues, update production orders and shipments in an ERP, and create reports (Excel) covering items like inventory levels.

This role would suit someone proficient with Excel, looking for a stable Monday–Friday position where you can learn, gain recognition, and progress over time within a growing business.

The Role:

• Support customer order processing and delivery scheduling
• Liaise with multiple departments including Sales, Production Planning, Logistics and Finance to meet customer needs
• Maintain accurate ERP documentation for orders and shipments
• Create and update reports using MS Excel
• Monday-Friday, days role

The Person:

• Strong computer skills with confidence using Excel/spreadsheets
• Comfortable in a busy, high-volume environment; flexible and eager to learn
• ERP/SAP exposure helpful but not essential (full training will be provided)