Customer Service Coordinator

Millennium Health, LLC.; San Diego (CA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability

401(k) with Company Match

Paid Time off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health LLC is seeking a Customer Service Coordinator to support the Customer Service department in San Diego. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.

You will assist leadership, file documents for customer and patient accounts, and manage communication across LIS and CRM systems. On-site responsibilities include processing shipments, maintaining records, and ensuring SLA adherence with Pacific Time

Qualifications

• High school diploma, minimum requirement.
• 1+ years general administrative/clerical experience.
• Basic knowledge of Microsoft Office applications.
• Knowledge of HIPAA, confidentiality, and compliance policies.
• Experience handling written communication with internal and external customers.
• Pacific Time availability.
• Salesforce.com knowledge preferred.

Responsibilities

• Assist the Customer Service Leadership team and staff with administrative and clerical duties to ensure efficient workflows.
• Electronically file documents on customer and patient accounts to maintain accurate records.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to meet SLAs.
• Access, enter, and update customer account information in LIS/CRM and other software; complete case management communications.
• Process UPS/FedEx pick-ups, customer supply orders, report redactions, and fax verifications.
• Facilitate the monthly Order Entry Verification process per SOP.
• Ensure adherence to HIPAA, confidentiality, and compliance policies.
• Perform other duties as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.

Skills

Administrative experience

Microsoft Office

Written communication

Time management

HIPAA knowledge

Education

High school diploma

Tools

Laboratory Information System

CRM

Salesforce.com

Job description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications.
• Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance.

• High school diploma, minimum requirement.
• 1+ years general administrative/clerical experience.
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards.
• Experience handling written communication with internal and external customers.
• Availability during Pacific Time business hours.
• Knowledge of Salesforce.com preferred.

• Medical, Dental, Vision, Disability Insurance.
• 401(k) with Company Match.
• Paid Time off and Holidays.
• Tuition Assistance.
• Behavioral and Health Care Resources.

Potential Hiring Range:

• Annual salary: $16-$18 per hour.