Customer Service Coordinator

Millennium Health; San Diego (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability保险

401k with Company Match

Paid Time Off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health in San Diego seeks a Customer Service Coordinator to support the department with clerical duties, case management, and data entry while ensuring HIPAA compliance. This role involves filing documents, routing inquiries, and maintaining accurate records across LIS and CRM systems.

Ideal candidates have at least 1 year of admin experience, solid MS Office skills, and strong communication, organization, and multitasking abilities in a fast-paced environment.

Qualifications

• High School Diploma, minimum requirement.
• 1+ years general administrative/clerical experience.
• Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of Salesforce.com preferred.
• Excellent communication skills (verbal and written).
• Strong organizational skills and attention to detail.
• Team player with a can-do attitude.
• Ability to work under tight schedules.
• Ability to multitask and take direction well.
• Self-starter and ability to be flexible.

Responsibilities

• Assist the Customer Service Leadership team and staff with administrative and clerical duties to ensure efficient workflows.
• Electronically file documents on customer and patient accounts to maintain timely, accurate records.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for internal and external inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms; complete all required case management, including written communication with internal and external customers.
• Adherence to all HIPAA, confidentiality, and compliance policies, procedures, and standards.
• Other duties and special projects as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.
• Ability to ensure HIPAA, confidentiality, and compliance policies are always adhered to.

Skills

Communication

Organization

Multitasking

Team player

Self-starter

Flexibility

Attention to detail

Education

High School Diploma

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Salesforce.com

Job description

Overview

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing provides objective information about patients\' recent use of prescription medications and/or illicit drugs. The Customer Service Coordinator (CSC) supports the smooth operation of the Customer Service department with essential clerical and administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

The following outlines typical accountabilities for the position. This description is not all-inclusive and management may assign additional related duties as needed.

Responsibilities

• Assist the Customer Service Leadership team and staff with administrative and clerical duties to ensure efficient workflows.
• Electronically file documents on customer and patient accounts to maintain timely, accurate records.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for internal and external inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms; complete all required case management, including written communication with internal and external customers.
• Adherence to all HIPAA, confidentiality, and compliance policies, procedures, and standards.
• Other duties and special projects as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.

• Ability to ensure HIPAA, confidentiality, and compliance policies are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Qualifications

• High School Diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of Salesforce.com preferred
• Excellent communication skills (verbal and written)
• Strong organizational skills and attention to detail
• Team player with a can-do attitude
• Ability to work under tight schedules
• Ability to multitask and take direction well
• Self-starter and ability to be flexible

Benefits

• Medical, Dental, Vision, Disability Insurance
• 401k with Company Match
• Paid Time Off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

Pay

• Pay Range: $17-$19/ hour
• Compensation offered is dependent on qualifications, experience, and geographical location.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

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