Customer Service Coordinator

Ryder System, Inc.; Orangeburg (SC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ryder System, Inc. in Orangeburg, SC is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and maintenance file management.

The role focuses on coordinating repair orders, parts planning, and administrative duties while driving customer satisfaction and branch productivity in a fast-paced service operation.

Qualifications

• Detail oriented with excellent follow-up practices.
• Able to multi-task and manage time effectively in a fast-paced environment.
• Flexible and self-driven to excel under pressure.
• Ability to build professional relationships across levels.
• Able to work independently and as part of a team.

Responsibilities

• Support shop management with timely customer communications and scheduling.
• Manage work flow: scheduling, repair orders, and planning.
• Oversee parts inventory, ordering, and stocking; coordinate with vendors.
• Handle administrative tasks including accounts payable and maintenance files.
• Collaborate with the team to improve customer satisfaction.

Skills

Detail oriented

Multi-tasking

Time management

Professional relationship building

Independent and team player

Education

HS Diploma/GED

1 year or more in customer service

Tools

Spreadsheets

Word processing software

Job description

Job Description: Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Essential Functions

Customer Service

• Improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction (CSI) scores

WORK FLOW MANAGEMENT

• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations

PARTS MANAGEMENT

• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room

ADMINISTRATIVE

• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty
• Enhance branch productivity through effective work scheduling and planning
• Performs other duties as assigned

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required..
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team, Required

Qualifications

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

Yes

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: 23.00 Maximum Pay Range: 23.00

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

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