Operations Supervisor - Fleet Services

Ryder System, Inc.; California (MO); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking an Operations Supervisor at our Rancho Dominguez, CA location. The role involves supervising a shift, coordinating technicians, and ensuring operations meet safety, quality, and financial targets.

The candidate will manage scheduling, triage drive-ins, and maintain vehicle uptime while upholding Ryder policies and procedures. This salaried position emphasizes leadership, workflow management, and cross-functional collaboration to deliver service excellence.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement.

Responsibilities

• Manage shift operations, scheduling, and labor planning for technicians and staff.
• Oversee warranty policy execution and triage unscheduled drive-ins; coordinate with customers and technicians.
• Lead training, development, and performance management of personnel.
• Direct asset management including shop tooling, equipment and vehicle specifications.
• Ensure quality inspections and root-cause analysis for PM and repairs, and implement corrective actions.
• Monitor fiscal targets: cost, budget, and P&L implications for the maintenance operation.
• Perform additional duties as needed.

Skills

Supervisory experience

Shop maintenance

MS Office

Education

HS diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Shop Management System

Job description

Job Description

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & manager career. This is an essential industry and we’ve been in the game since 1933!

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions, the Operations Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.

Location & Hours

Shop Location: Rancho Dominguez, CA Hours: 6:00AM TO 2:30PM Schedule: Monday - Friday Hourly | Paid Weekly!

Essential Functions & Workflow Management

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization.

Labor Management

• Provides management, training and development of all personnel assigned.
• Performance Management of all assigned personnel.

Customer Management

• Customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.

Asset Management

• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
• Evaluates needs and makes recommendation for shop tooling and equipment requirements.
• Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Assist in ensuring all vehicles have required specifications in SAM.
• Responsible for Parts Inventory management, policies and procedures.

Quality Management

• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Ensure Employee compliance with Safety and EPA regulations and requirements.

Financial Management

• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
• Responsible for ensuring proper documentation and explanation/reporting of re‑billable activity.
• Ensure data integrity in the Shop Management Online system.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management.
• Strong vehicle diagnostics/repair knowledge (preferred).
• Microsoft Office intermediate preferred.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement.
• Maintenance and Technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Microsoft Office intermediate preferred.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: $78,000

Maximum Pay Range: $78,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Corporate Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Additional Information

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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