Customer Service Coordinator

24 Seven Talent; New York (NY); On-site; USD 40,000 - 42,000; Full time

Job summary

A leading luxury menswear company is seeking a Customer Service Coordinator to support their New York team. The role involves managing wholesale accounts, order fulfillment, and Made-to-Measure processes, requiring excellent organizational skills and a background in luxury fashion.

Qualifications

• 2+ years of experience in customer service or wholesale operations.
• Strong attention to detail and organizational skills.
• Experience in luxury fashion preferred.

Responsibilities

• Manage orders and inventory for wholesale accounts.
• Handle Made-to-Measure order intake and communication.
• Assist sales and planning teams during market preparation.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Multitasking

Problem-solving

Collaboration

Tools

Microsoft Office

ERP systems

EDI systems

Job description

Job Title: Customer Service Coordinator (Menswear)

Location: New York, NY (On-site, Monday–Friday)

Employment Type: Full-Time

Overview:

A leading luxury menswear company is seeking a detail-oriented and proactive Customer Service Coordinator to join their New York team. This role is essential in supporting the customer service, sales, and operations teams by managing wholesale accounts, order fulfillment, and Made-to-Measure (MTM) processes. The ideal candidate thrives in a fast-paced environment, is highly organized, and has a background in luxury fashion or wholesale.

Key Responsibilities:

Order & Inventory Management:

• Process and manage orders for wholesale accounts and internal teams
• Communicate inventory updates, shipping timelines, and product availability
• Support replenishment and sell-through analysis for key stock programs
• Coordinate with planning and finance on inventory and reporting

Made-to-Measure (MTM) Coordination:

• Handle MTM order intake and communication with production teams
• Track and manage custom orders from placement to delivery
• Provide weekly MTM reporting and client updates
• Collaborate on fabric availability, trunk shows, and client asset needs

Wholesale & Market Support:

• Assist sales and planning teams during market preparation and order entry
• Ensure showroom organization and order accuracy during appointments
• Submit seasonal order confirmations and update product availability
• Maintain relationships with wholesale account contacts and buying teams

Warehouse & Returns Oversight:

• Conduct periodic inventory checks and support end-of-year counts
• Manage returns, RA approvals, and credit memos for wholesale clients
• Oversee back-of-house sample inventory, outlet orders, and sample sales

Qualifications:

• 2+ years of experience in customer service, wholesale operations, or sales support (men's fashion industry preferred)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Excel a must); experience with ERP and EDI systems is a plus
• Ability to multitask and thrive in a deadline-driven environment
• Collaborative mindset and a proactive, problem-solving attitude
• Opportunity to work with a globally recognized luxury brand
• Cross-functional exposure to sales, planning, production, and customer service
• Dynamic, fast-paced, and supportive work environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Supply Chain, and Sales

• Industries

  Wholesale, Retail, and Textile Manufacturing

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