Customer Service Coordinator

Talentify; New York (NY); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical Dental Vision

Paid parental leave

PTO and holidays

Daily Pay

Job summary

JLL is seeking a Command Center Tech in Flushing, NY to monitor building systems, respond to alerts, and coordinate dispatches. You will handle calls, emails, and web requests, maintaining data across multiple applications while upholding service standards and representing JLL to stakeholders.

The role emphasizes overnight work, exceptional customer service, organizational skills, and teamwork to ensure smooth operations and rapid issue resolution.

Qualifications

• Associates or Bachelors Degree Preferred.
• Strong organizational and time management abilities.
• Excellent interpersonal and customer service skills.
• Superior business writing and verbal communication skills.

Responsibilities

• Monitor building systems and respond to automated alerts.
• Process incoming calls, emails, and web requests and dispatch work orders.
• Complete data entry across multiple applications and maintain productivity statistics.
• Identify priority issues for escalation and route to appropriate personnel.
• Maintain service standards while representing JLL to internal and external stakeholders.

Skills

MS Office proficiency

Customer service excellence

Organizational skills

Communication skills

Multitasking

Analytical/problem-solving

Detail oriented

Team player

Education

Associates or Bachelors Degree Preferred

Tools

Work order management systems

Building automation platforms

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Command Center Tech will serve as a critical member of the facility operations team, acting as the central hub for system monitoring, emergency response, and customer service coordination. This role combines technical monitoring responsibilities with customer-facing interactions, requiring you to manage multiple systems, dispatch work orders efficiently, and maintain excellent service standards while representing JLL's mission and values to internal and external stakeholders.

What your day-to-day looks like

Your daily activities include monitoring building systems and responding to automated alerts, processing incoming calls, emails, and web requests from various stakeholders, and dispatching work orders to operations teams. You'll research information using available resources, complete data entry across multiple applications, and maintain productivity statistics. Additionally, you'll identify priority issues for escalation, route calls to appropriate personnel, complete assigned callbacks, and monitor queue times to maximize efficiency.

Required Qualifications

• Computer proficiency with Microsoft Office Suite programs
• Strong organizational and time management abilities
• Excellent interpersonal skills with emphasis on customer service
• Superior business writing and verbal communication skills
• Ability to multitask effectively in a dynamic work environment
• Strong analytical and problem-solving capabilities
• Detail-oriented approach to work accuracy
• Ability to work both independently and as part of a team

Preferred Qualifications

• Associates or Bachelors Degree Preferred
• 2+ Years experience in facilities operations or customer service center environment
• Familiarity with work order management systems and building automation platforms
• Experience with telephone systems and queue management
• Knowledge of facility management processes and emergency escalation procedures
• Background in technical support or operations coordination
• Understanding of JLL's service delivery standards and methodologies

Position Details:

• Salary: $25/hour
• Schedule: Overnight shift with at least one weekend day required
• Location: Flushing, NY

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,000.00 – 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Flushing, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.