Customer Service Coordinator

Remote Jobs; Miami (FL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Talentify in Miami is seeking a Customer Service Coordinator for a temporary engagement. You will respond to inquiries via phone, email, and chat, and help customers with product information and order issues.

You will log interactions across multiple systems, aim to improve CSAT, and work with the team to resolve problems quickly. Strong communication and multi-system proficiency are essential, with fashion brand experience a plus.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle high volume inquiries with a positive attitude.
• Proficiency in using multiple software platforms (Gorgias, Blue Cherry, Shopify).
• Ability to work independently as well as in a team environment.
• Experience in fashion brand preferred.
• Proficiency in Microsoft Office programs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and processes, addressing customer needs and concerns.
• Troubleshoot issues and provide solutions to ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently within the designated systems.
• Follow-up on outstanding tickets and finalize each experience.
• Help improve CSAT scores throughout the season.
• Identify areas for improvement in the customer experience.
• Participate in site navigation and walk-through meetings.
• Follow playbooks of best practices for customer interactions.
• Log volume drivers and issues across multiple systems and worksheets.

Job description

Customer Service Coordinator
Department: Operations
Employment Type: Temporary
Location: Miami
Compensation: $24.00 - $29.00 / hour
Description
Customer Service Coordinator
The Role -
Reports to -
Senior Customer Service Manager
What You'll Do

• Respond to customers inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and processes, addressing customer needs and concerns.
• Troubleshoot issues and provide solutions to ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently within the designated systems.
• Follow-up on outstanding tickets and make sure we finalize each experience.
• Help improve CSAT scores throughout the season.
• Identify areas for improvement throughout the customer experience.
• Participate in site navigation and walk-through meetings.
• Follow playbook of best practices on how to interact and resolve issues with the customers.
• Work in multiple systems and worksheets to log volume drivers and issues with the larger team.

What You'll Need

• Strong verbal and written communicator.
• Ability to handle a high volume of customers inquiries while maintaining a positive attitude.
• Proficiency in using multiple software platforms (Gorgias, BlueCherry, & Shopify)
• Ability to work independently as well as in a team environment.
• Fashion brand experience preferred.
• Proficiency in all Microsoft Office programs.

Eberjey Extras

• An inviting, energetic environment that embodies our female-founded, entrepreneurial mentality
• Seasoned industry leadership committed to your professional development in the fashion retail industry
• Competitive pay and generous employee discount