Customer Service Coordinator

Pyro-Comm Systems Inc; Irvine (CA); Presencial; USD 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Life insurance

401K

Vacation days

CA paid sick leave

Paid holidays

AFLAC available

Descripción de la vacante

The Customer Service Coordinator at Pyro-Comm Systems, Inc. in Irvine, CA, handles service inquiries, coordinates dispatches, and processes invoices in a busy fire/life safety service environment.

This full-time, non-exempt role supports field operations and ensures smooth communication between customers, technicians, and internal teams. Ideal candidates bring 2+ years in admin or dispatch roles, solid MS Office skills, and a professional, service-first mindset.

Formación

• Minimum 2+ years administrative, dispatching or customer service experience in relevant environments.
• Professional demeanor and ability to interact with others with tact and respect.
• Strong organizational, multitasking and communication skills.
• High school diploma or GED and valid driver's license with good driving history.

Responsabilidades

• Handle incoming customer calls and emails regarding service, maintenance and inspections.
• Serve as main contact for customers and service technicians.
• Coordinate with project managers, property managers and vendors.
• Schedule and dispatch service technicians and labor/types by time and day.
• Create and close work orders in service department system.
• Prepare, review and process invoices accurately and promptly.
• Support service supervisor with reporting and administrative tasks.

Conocimientos

Administrative experience

Dispatching

Customer service

Organizational skills

Excel

Word

Outlook

Teamwork

Educación

High School Diploma or GED

Herramientas

Microsoft Excel

Microsoft Word

Outlook

Descripción del empleo

ImmediateEmployment

Full-TimeNon-ExemptPosition

• • Payrangefrom$25.00-$35.00(DOE)
  • Reportinglocation:Irvine,Ca
  • Inbranchposition
  • ReportstotheCustomerServiceSupervisor

AboutUs:

Foundedin1980inHuntingtonBeach,CA,Pyro-CommSystemshasgrownintooneofCalifornia’spremierfirealarmandlowvoltagecontractors.Withoverfourdecadesofprovenexpertise,weproudlyserveclientsfromourofficesinIrvine,Carlsbad,andtheSanFranciscoBayArea.

Wespecializeindesign,engineering,andinstallationofFire/LifeSafety,SecurityIntrusion,Voice&Data,CCTV,AccessControl,andmore.Ourreputationisbuiltonafoundationofquality,customersatisfaction,andateamofdedicatedprofessionals—manyofwhomhaveover20yearsofservicewiththecompany.

SummaryDescription

TheCustomerServiceCoordinatorprovidesadministrativeandoperationalsupportinaserviceenvironment,managingcustomerservicecalls,dispatchingtechnicians,processinginvoices,andsupportingfieldoperationsforfirealarm.Thisroleensuressmoothcoordinationbetweenserviceteams,customers,andinternaldepartments.

ResponsibilitiesfortheCustomerServiceCoordinator

• • Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries
  • Customerandtheservicetechnicians'mainpointofcontact
  • Coordinatewithconstructionprojectmanagers,propertymanagers,andothervendors
  • Scheduleanddispatchservicetechnicians(#ofpeopleforeachlabortype,time,&day)
  • Requestingmaterialforserviceworkorders
  • Creationandclosingofworkordersinservicedepartmentsystem
  • Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites
  • Maintainservicerecords,jobfiles,andprojectdocumentationformultiplesites
  • Trackopenserviceticketsandfollowuptoensuretimelycompletion
  • Prepare,review,andprocessinvoicesaccuratelyandpromptly
  • Supportservicesupervisorwithreporting,documentation,andadministrativetasks
  • Ensurecompliancewithcompanypolicies,safetyprocedures,andindustrystandards
  • Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded

ExperienceandEducation

• • Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments.
  • Professionaldemeanor,abletointeractwithotherswithtactandrespect
  • Excellentorganizational,multitasking,andcommunicationskills
  • BasicMicrosoftExcelandWordskills,inadditiontouseofOutlook
  • Abilitytolearnquicklyandadapttodifferentcomputer/softwaresystems
  • Team-orientedwithacustomer-firstapproach
  • PositiveAttitude
  • HighSchoolDiplomaorGEDrequired
  • Validdriver'slicensewithgooddrivinghistory

Benefitsinclude:

• • Medical,Dental,VisionandLife,insuranceplans–employeecontributionsrequired
  • BasicLife/AD&DInsuranceandLong-TermDisabilityInsurance–coveredbytheemployer
  • DiscountedAFLACisavailableattheemployee'sexpense
  • 401KRetirementplan
  • Vacationdays,dependentontheposition
  • CApaidsickleaveearnedattherateperCAstatelawrequirements
  • Paidholidays:NewYear’sDay,MemorialDay,IndependenceDay,LaborDay,Thanksgiving,andthedayafter,ChristmasDay

ReadytoJoinOurTeam?

We'relookingforaCustomerServiceCoordinatorwhoispassionateabouthelpingcustomersandkeepingoperationsrunningsmoothly.Ifyouenjoyworkingwithpeople,solvingproblems,andbeingpartofasupportiveteam,we'dlovetohearfromyou.JoinPyro-Commandgrowyourcareerinacompanythatvaluesservice,collaboration,andprofessionaldevelopment.

Pyro-CommSystems,Inc.

EmpoweringSafety.EnablingInnovation.

Pyro-CommSystems,Inc

isanequalopportunityemployer.Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,nationalorigin,sex,geneticinformation,age,disability,orveteranstatus.