Service Coordinator/Dispatch

Pye-Barker, formerly Acadiana Security Plus; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical

Dental

Vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if applicable)

Job summary

Pye-Barker Fire & Safety is seeking an organized administrator to coordinate field technician activity in Salt Lake City. You will organize the flow of work, schedule appointments, and work with managers, office staff, sales staff, and customers to ensure profitable projects from start to finish.

You will build strong relationships with providers and clients, monitor service delivery, and handle inquiries while maintaining service records and materials as needed.

Qualifications

• 1–3 years of industry experience or customer service experience.
• Proficient in Microsoft Word and Microsoft Excel.
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• Ability to work under deadlines and multitask.

Responsibilities

• Schedule appointments for clients and track service records.
• Assess client needs and connect them with the correct provider.
• Maintain a directory of providers and resources.
• Maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order materials needed for required service.
• Handle client inquiries professionally and resolve conflicts.
• Evaluate service quality and identify improvements.
• Ensure clients receive necessary services and follow up.

Skills

Customer service

Problem-solving

Organization

Communication

Multitasking

Education

1–3 years industry experience or customer service

Administrative experience preferred

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term.

This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients' service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.