Print & Mail Service Representative

Xerox Corporation; Town of Texas (WI); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Full medical/dental/vision

Paid time off, holidays and personal S

401k matching

Job summary

Xerox Corporation in Wisconsin is seeking a Print and Mail Service Representative to support the print production department. The role focuses on customer service, order intake, and operating copying equipment to fulfill production tasks.

You will maintain logs, ensure quality, and assist with billing data while collaborating with accounts and team members. The position requires a minimum of 3 years in customer service and comfort with basic IT tools.

Qualifications

• Minimum 3 years of experience in a Customer Service role.
• Basic technical troubleshooting and ability to learn print production workflow.
• Proficient with PC basics, Microsoft Office, and data entry.
• High school diploma or equivalent.

Responsibilities

• Provide customer service and intake for print production.
• Operate office copiers and manage print and mail functions.
• Inspect quality before, during, and after production runs.
• Maintain production logs and reports for billing.

Skills

Customer service

Technical troubleshooting

Microsoft Office

Data entry

Education

High School Diploma

Tools

Copier equipment

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Job Summary:

The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as customer service/intake, job entry operating basic copier equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences.

Primary Responsibilities:

• Provide excellent customer service skills and fulfil intermediate contracted customer requirements.
• Operate office copiers (print, mail functions).
• Perform quality inspection before, during and after output of each production run.
• Problem solves issues to complete production, delivery, and output requirements.
• Point of contact to receive, review and electronically log customer jobs.
• Maintain reporting logs and information for billing .
• Distribute supplies as required.
• Organization of files, emails, and production schedule.

Skills and Qualifications:

• Minimum of (3) years' experience in a Customer Service role.
• Basic technical troubleshooting skills and adaptability to learn print production workflow.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
• High School Diploma or equivalent.
• Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture