CUSTOMER SERVICE COORDINATOR

Fitzgerald Auto Malls; Frederick (MD); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Compensation

401(K) Plan

Medical/Dental/Disability Insurance

Flexible Schedule

Paid Time Off

Formal On-the-Job Training

Job summary

A leading car rental company in Maryland is seeking full-time Customer Service Coordinators who love the car rental business. The ideal candidates should have a strong background in customer service, sales experience, and effective teamwork skills. Responsibilities include cleaning vehicles, completing rental transactions, and maximizing sales opportunities. The role offers competitive compensation, a monthly bonus, and an excellent benefits package, including employee ownership shares and formal training. Applicants must have a valid driver's license and a high school diploma.

Qualifications

• Strong customer service background.
• Ability to perform basic arithmetic calculations.
• Possession of a valid driver's license.

Responsibilities

• Clean exterior and interior of vehicles according to standards.
• Complete rental transactions for customers.
• Sell company programs and services to maximize sales.
• Review completed contracts with customers for accuracy.

Skills

Customer Service

Sales

Problem Resolution

Goal Setting

Education

High School Diploma or equivalent

Job description

NextCar is currently hiring full-time Customer Service Coordinators (CSC)!

Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for people who are self-starters, enthusiastic, and most importantly people who love the car rental business and the opportunities that come with it. Applicants must have experience in Sales, Goal Setting, Customer Service, Problem Resolution, and Forecasting. If you enjoy working with people, have the drive and experience, this career is for you! We offer a generous hourly pay, monthly bonus and benefits package.

BENEFITS:

• Competitive Compensation / Direct Deposit / 401 (K)
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Medical / Dental / Disability / Life Insurance
• Flexible Spending Accounts
• Medical Spending and Dependent Care Reimbursement Accounts
• Flexible Schedule
• Paid Holidays / Paid Time Off / Bereavement Leave
• Formal On-the-Job Training Program
• Credit Union Membership

RESPONSIBILITIES:

• Clean exterior and interior of vehicle according to service delivery standards.
• Complete rental transactions and agreements for customers following established guidelines and procedures.
• Sell company programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
• Review completed contracts with customers to verify accuracy of information.
• Perform other duties and projects as assigned.

REQUIREMENTS:

• The ability to perform basic arithmetic calculations manually or by utilizing a calculator.
• Ability to work effectively in a team environment.
• Possession of a valid driver's license and maintenance of an acceptable driving record is required.
• A high school diploma or equivalent is required.
• Prior sales experience is required.

Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license.