CUSTOMER SERVICE COORDINATOR

Fitzgerald Auto Malls; Catonsville (MD); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive pay

Employee-owned shares

401(k)

Health insurance

Dental insurance

Disability insurance

Life insurance

Flexible spending accounts

Flexible schedule

Paid holidays

Paid time off

Bereavement leave

On-the-job training

Credit union

Job summary

NextCar in Catonsville, MD, is seeking full-time Customer Service Coordinators to join our car rental team. The role emphasizes delivering excellent customer service, handling rental transactions, and achieving sales goals while working within established procedures.

Ideal candidates bring a strong sales background, problem-resolution skills, and experience forecasting needs. We offer competitive hourly pay, a monthly bonus, and a comprehensive benefits package to support your growth and success.

Qualifications

• Strong customer service background.
• Experience in sales and meeting sales goals.
• Ability to resolve problems and forecast needs.
• Experience with goal setting and achieving targets.
• Team-oriented with ability to collaborate.

Responsibilities

• Clean exterior and interior of vehicle per standards.
• Complete rental transactions and agreements per guidelines.
• Sell company programs and services to maximize sales and meet goals.
• Review completed contracts with customers for accuracy.
• Perform other duties and projects as assigned.

Skills

Customer service

Sales experience

Problem resolution

Forecasting

Goal setting

Teamwork

Education

High school diploma or equivalent

Job description

NextCar is currently hiring full-time Customer Service Coordinators (CSC)!

Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for people who are self-starters, enthusiastic, and most importantly people who love the car rental business and the opportunities that come with it. Applicants must have experience in Sales, Goal Setting, Customer Service, Problem Resolution, and Forecasting. If you enjoy working with people, have the drive and experience, this career is for you! We offer a generous hourly pay, monthly bonus and benefits package.

BENEFITS:

• Competitive Compensation / Direct Deposit / 401 (K)
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Medical / Dental / Disability / Life Insurance
• Flexible Spending Accounts
• Medical Spending and Dependent Care Reimbursement Accounts
• Flexible Schedule
• Paid Holidays / Paid Time Off / Bereavement Leave
• Formal On-the-Job Training Program
• Credit Union Membership

RESPONSIBILITIES:

• Clean exterior and interior of vehicle according to service delivery standards.
• Complete rental transactions and agreements for customers following established guidelines and procedures.
• Sell company programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
• Review completed contracts with customers to verify accuracy of information.
• Perform other duties and projects as assigned.

REQUIREMENTS:

• The ability to perform basic arithmetic calculations manually or by utilizing a calculator.
• Ability to work effectively in a team environment.
• Possession of a valid driver's license and maintenance of an acceptable driving record is required.
• A high school diploma or equivalent is required.
• Prior sales experience is required.

Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license.