CUSTOMER SERVICE COORDINATOR

Fitzgerald Auto Malls; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee-owned shares

Medical insurance

Flexible scheduling

Paid holidays

Paid time off

On-the-job training

401(k)

Job summary

NextCar is seeking full-time Customer Service Coordinators with a strong background in sales and customer service to support our car rental operations. Ideal candidates are self-starters with a dynamic personality who enjoy helping customers and achieving sales goals; experience in forecasting and problem resolution is valued.

We offer an hourly pay rate, monthly bonus opportunities, and a comprehensive benefits package.

Qualifications

• Experience in Sales, Goal Setting, Customer Service, Problem Resolution, and Forecasting.
• Self-starter with a dynamic personality.
• Prior sales experience is required.

Responsibilities

• Clean exterior and interior of vehicle according to service delivery standards.
• Complete rental transactions and agreements for customers following established guidelines and procedures.
• Sell company programs and services to customers to maximize sales opportunities and meet sales goals set by management.
• Review completed contracts with customers to verify accuracy of information.
• Perform other duties and projects as assigned.

Skills

Sales

Goal setting

Customer service

Problem resolution

Forecasting

Education

High School Diploma or equivalent

Job description

Description

NextCar is currently hiring full-time Customer Service Coordinators (CSC)!

Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for people who are self-starters, enthusiastic, and most importantly people who love the car rental business and the opportunities that come with it. Applicants must have experience in Sales, Goal Setting, Customer Service, Problem Resolution, and Forecasting. If you enjoy working with people, have the drive and experience, this career is for you! We offer a generous hourly pay, monthly bonus and benefits package.

BENEFITS:

• Competitive Compensation / Direct Deposit / 401 (K)
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Medical / Dental / Disability / Life Insurance
• Flexible Spending Accounts
• Medical Spending and Dependent Care Reimbursement Accounts
• Flexible Schedule
• Paid Holidays / Paid Time Off / Bereavement Leave
• Formal On-the-Job Training Program
• Credit Union Membership

RESPONSIBILITIES:

• Clean exterior and interior of vehicle according to service delivery standards.
• Complete rental transactions and agreements for customers following established guidelines and procedures.
• Sell company programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
• Review completed contracts with customers to verify accuracy of information.
• Perform other duties and projects as assigned.

REQUIREMENTS:

• The ability to perform basic arithmetic calculations manually or by utilizing a calculator.
• Ability to work effectively in a team environment.
• Possession of a valid driver's license and maintenance of an acceptable driving record is required.
• A high school diploma or equivalent is required.
• Prior sales experience is required.

Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license.