Customer Service Coordinator

WENCOR; Derby (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

WENCOR in Kansas is seeking a Customer Service Coordinator to assist customers with product orders and perform daily office duties. Under supervision of the Customer Support Manager, you will manage multiple tasks in a fast-paced environment with attention to detail and accuracy.

Ideal candidates are self-starters who contribute to a positive team environment, support MC2 customers, and help maintain smooth communication across departments. Strong organization is essential.

Qualifications

• Excellent multitasking and organizational abilities in a fast-paced office setting.
• Strong attention to detail and accuracy when processing customer orders and data.

Responsibilities

• Answers incoming calls and routes to the appropriate party.
• Serves as the primary contact for specific customers.
• Greets visitors and directs them to the correct department.
• Performs routine office tasks (filing, mail distribution).
• Provides cost, lead time, and order status information via email or phone.
• Coordinates timely responses to customer requests.
• Prepares and provides repair quotes to customers.
• Enters and archives purchase orders, repair orders, scrapped orders, and cancellations in MRP and Kinetic systems.
• Collaborates with Engineering, Production, Accounting, Quality, and Materials to support customers.
• Assists Accounting with invoicing and order updates for payment.

Skills

Multitasking

Organizational skills

Customer service

Tools

MRP system

Kinetic

Job description

Job Summary

The Customer Service Coordinator’s mission is to assist customers with product orders while performing various office duties daily and when requested. Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. This employee will play a key role in supporting MC2 customers while ensuring smooth communication with a focus on detail and accuracy.

The Customer Service Coordinator’s mission is to assist customers with product orders while performing various office duties daily and when requested. Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. This employee will play a key role in supporting MC2 customers while ensuring smooth communication with a focus on detail and accuracy.

This job is ideal for a self-starter who thrives in a positive environment and enjoys contributing to a team.

Job Functions

Essential

• Answers incoming phone calls and routes them to the appropriate party.


• Serves as the primary point of contact for specific customers.


• Greets visitors at the door and directs them to the appropriate department or employee.


• Performs office tasks such as filling printer paper and distributing mail.


• Provides cost, lead time, and status information to customers via email and/or telephone.


• Coordinates professional responses to customer requests.


• Approves and provides repair quotes to customers.


• Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the company’s MRP and Kinetic systems.


• Collaborate with other departments (Engineering, Production, Accounting, Quality, and Materials) to support customer requests.


• Assists with Accounting to help invoice and update purchase orders to receive payment, as necessary.

Marginal

• Performs other assigned duties as deemed necessary or as required.