Customer Service Coordinator

Ambrell Corporation; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Ambrell Corporation in Rochester, NY seeks an organized Customer Support / Order Management professional to process orders, quotes, and proposals. You will coordinate with customers, service teams, sales managers, distributors and technical staff to ensure accurate pricing and on-time delivery.

The role requires an AAS or equivalent experience or 2 years in customer support, with strong communication and documentation skills.

Qualifications

• AAS or equivalent experience or 2 years Customer Support experience.
• Experience handling quotes, PO review and order creation.
• Ability to respond to customer inquiries via phone and email.

Responsibilities

• Quote preparation.
• Purchase Order review and Order creation.
• Resolve issues with PO’s and secure required documentation.
• Return Material Authorization (RMA) creation & processing.
• Responding to Customer Inquiries.
• Process Change Orders.
• Phone Coverage.

Skills

Customer service

Order processing

Phone support

Documentation

Education

Associate degree (AAS) or equivalent experience

Tools

MSD

Syspro

Job description

Description

• Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally.
• Support incoming Customer requests via email and phone
• Support Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance.
• Troubleshoot order issues.
• Expedite order/quote while being detailed and quality oriented.
• Review new Orders with appropriate parties as part of the global purchase order review process
• Shared responsibility for documentation and reporting accuracy for Order Management metrics
• Responsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenance
• Responsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing.
• Responsible to elevate non-standard request to the Applications Lab
• Participate in internal meetings to give status updates
• Operates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance.
• Acts as contact person and liaison on behalf of customer, partners with multiple teams.
• Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements.
• Assist with training of new Team Members, as needed.

Requirements

AAS or equivalent experience or 2 years Customer Support experience

Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders

• Quote preparation
• Purchase Order review and Order creation
• Resolve issues with PO’s and secure required documentation.
• Return Material Authorization (RMA) creation & processing
• Responding to Customer Inquiries
• Process Change Orders
• Phone Coverage