Customer Service Representative

Mr. Appliance Corp.; Rogers (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid holidays

401K matching

Medical premium reimbursement

Sick leave

PTO

Job summary

Mr. Appliance Corp. in Rogers, MN is hiring a full-time Customer Service Representative to handle calls, emails, and scheduling for in-home appliance service visits. This on-site role offers training and a positive team atmosphere, with no nights or weekends. Competitive pay and benefits included.

The position emphasizes delivering excellent customer service, clear communication, and accurate data entry in a fast-paced office setting. Apply today to join a fun, supportive team.

Qualifications

• High school diploma or equivalent.
• Good telephone communication skills.
• Basic computer and data entry skills.
• Previous customer service by phone experience is a plus.

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with technicians.
• Explain appointment times and services to customers clearly.
• Order, receive, and return parts to ensure efficient use of company materials.
• Enter data into the company software.

Skills

Exceptional Customer Service

Problem Solving

Efficiency

Punctuality & Reliability

Detail Orientation

Education

High School Diploma or equivalent

Tools

Data entry & basic computer skills

Job description

Overview

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills?

If so, we are looking for you! Mr. Appliance is a customer service company who happens to excel at repairing appliances. We are looking for a full-time Customer Service Representatives in our Rogers office Monday-Friday from 9:30am-6pm. This is not a remote work opportunity. Apply today!

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

Your Responsibilities as a Customer Service Representative

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order, receive, and return parts to ensure efficient use of company materials.
• Enter data into the company software.

To Succeed in this Role as a Customer Service Representative, Here’s What You Need

• Exceptional Customer Service: In this role, you are the voice of the company. You will deliver a great customer experience with empathy and schedule repair appointments.
• Problem Solving: Ability to think critically and solve problems to keep customers satisfied and ensure scheduling and repair work is accurate the first time.
• Efficiency: Ability to work efficiently in a fast-paced office environment to meet daily customer needs.
• Punctuality and Reliability: Be available and show up on time to deliver a great experience.
• Detail Orientation: Value attention to detail in completing customer information and reports.

Job Requirements

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills
• Previous customer service by phone experience is a plus

Benefits & Pay

• The pay range for this position is $18.00 to $20.00 per hour, depending on your experience.
• No nights or weekends: We value work-life balance.
• Benefits: Paid holidays, medical premium reimbursement, 401K with matching funds, and more.
• Sick and PTO
• Fun Team Environment: We stand by our culture and build our team with people who love what they do.

If you enjoy taking care of the customer, are great at problem solving, and want to work in an office environment, a career at Mr. Appliance as Customer Service Representative could be your future!

Apply today!