Customer Service Coordinator

AECOM; Aurora (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in transportation solutions seeks a Customer Service Coordinator to manage scheduling and ensure customer satisfaction. The ideal candidate will have a strong customer service background and mechanical knowledge, positioning them to support effective workshop productivity and customer communication. With opportunities for career advancement and a competitive compensation package, this role is essential to maintaining high operational standards.

Benefits

Competitive wages

Comprehensive benefits plan

Training and development opportunities

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs.
• Communicate with customers for maintenance updates and billing concerns.
• Ensure parts are available for scheduled work and hold vendors accountable.

Skills

Customer Service

Communication

Problem Solving

Mechanical Skills

Education

High School diploma or equivalent

Associates Degree or Technical School Degree

Bachelors Degree

Job description

**Position Summary:**

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Click below to see what makes Penske great!

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**Major Responsibilities:**

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

**Why is Penske for you?**

+ We take pride in offering a competitive wage and great benefits.

+ This position, at this location, offers a shift differential of $3/hour for second shift (starting after 11am) Penske offers several training and development opportunities, so you can grow your career!

**Qualifications:**

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

**Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

**Salary:** $25-28/hour, depending on experience.

**Benefits:** Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits

**Opening Date:** 6.3.25 **Closing Date:** 7.3.25

Failure to submit a complete and timely application may result in the rejection of your application.

**About Penske Truck Leasing/Transportation Solutions**

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 15500 East 32nd Avenue

Primary Location: US-CO-Aurora

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2506676