Customer Service Coordinator

University of South Carolina; Aiken (SC); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

The University of South Carolina, USC Aiken admissions team, seeks a Customer Service Coordinator to oversee daily service to prospective students and families, guiding them through applications and enrollment. This role also supervises student workers and coordinates recruiting, training, and scheduling activities.

Strong communication, organization, and teamwork are essential. A bachelor’s degree and 1+ year of related experience are required, with a valid driver’s license; higher education

Qualifications

• Bachelor’s degree in a job related field and 1+ years of job related experience.
• Must have a valid driver’s license.
• Some night and weekend work is required.
• Experience supervising students in a large team environment is a plus.
• Preferred: higher education experience.

Responsabilités

• Manages customer service experiences for prospective students, parents, school counselors, and other constituents in the enrollment process.
• Counsels applicants on the admissions process and reviews freshman applications at peak times.
• Recruits, trains, schedules, and manages student staff to support the Admissions Office.
• Supports campus tours and admission events, coordinating with the Campus Visit Coordinator for seamless visits and events.
• Performs other duties to support the team’s mission.

Connaissances

Customer service

Public speaking

Multitasking

Communication

Professional ethics

Team supervision

Formation

Bachelor's degree in related field

Description du poste

Customer Service Coordinator (Student Services Program Coordinator II)

Salary: $45,181 – $55,347 per year, USCA Admissions

Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Knowledge/Skills/Abilities: Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required.

• Minimum requirements: Bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials: Must have a valid driver’s license.

• Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education.

Application deadline: November 9, 2026. USCA is an Equal Opportunity Institution. We strive to cultivate an environment that is open, welcoming, and supportive of all individuals.

Campus: Aiken, Work County: Aiken, Hours per Week: 37.5, Part/Full Time: Full Time, Basis: 12 months.

Job Duties

• Manages customer service experiences for prospective students, parents, school counselors, and other influential constituents in the university enrollment process. (30%)
• Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on the admissions application process. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office. (25%)
• Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office. (20%)
• Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events. (15%)
• Ongoing, other duties as assigned to support team’s effort to fulfill mission. (10%)

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive: No. Hazardous weather category: Non-Essential.

Posting Details

• Number of Vacancies: 1
• Desired Start Date: (none specified)
• Job Open Date: 11/02/2026
• Job Close Date: 11/09/2026
• Open Until Filled: No

Required Documents

1. Cover Letter
2. Resume

Optional Documents

Optional Documents available.

Benefits

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.