Customer Service Consultant

Bupa ANZ; Clayton (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Telehealth access

Wellbeing program

Career development

Professional training

Job summary

Bupa ANZ is seeking a Customer Service Consultant – Rostering & Payroll for our Clayton care home. You will oversee the employee experience, administer rosters and payroll, and assist with recruitment through onboarding processes.

You will also handle receptionist duties, delivering a customer-centric experience to residents, staff, visitors, and suppliers, with strong emphasis on administrative support and budget adherence.

Responsibilities

• Support and oversee the care home employee experience
• Administer rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines
• Partake in recruitment activities to support General Manager to facilitate an excellent candidate experience through to the onboarding of new starters
• Actively manage employee leave, both planned and unplanned
• Process payroll, reconciliations, and enquiries in a timely manner
• Maintain quality and accurate employee record management
• Deliver a customer‑centric experience for residents, employees, visitors, and suppliers
• Provide efficient administrative support, including document management, mail, security, and reporting
• Manage financial transactions such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to ensure adherence to the administrative budget
• Support the Care Home leadership team with organisational initiatives and community events
• Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Job description

Customer Service Consultant – Rostering & Payroll

About the home

Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Duties & Responsibilities

Some of your responsibilities include but are not limited to –

• Support and oversee the care home employee experience
• Administer rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines.
• Partake in Recruitment activities to support General Manager to facilitate an excellent candidate experience through to the onboarding of new starters.
• Actively manage employee leave, both planned and unplanned.
• Process payroll, reconciliations, and enquiries in a timely manner.
• Maintain quality and accurate employee record management.

This role also involves receptionist duties that require you to –

• Deliver a customer‑centric experience for residents, employees, visitors, and suppliers
• Provide efficient administrative support, including document management, mail, security, and reporting
• Manage financial transactions such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to ensure adherence to the administrative budget
• Support the Care Home leadership team with organisational initiatives and community events
• Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Ready to make a difference?Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Benefits of Bupa

• Free select health insurance products for you and your immediate family up to $5.5k
• 5‑x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

To learn more about working at Bupa please visit our website : Bupa Aged Care Jobs & Careers

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.